Frequently Asked Questions

  • What parts of my stack does Crosscode support?

    See what runtime environments, languages, databases, servers, and more Crosscode can work with here. If you don’t see what you work with, contact us! We are always adding new environments.

  • What is the level of reporting in the Audit Trail feature?

    Crosscode’s Audit Trail supports the following level of reporting: changes to method names, method additions, and method deletions are reported. Changes to the code within methods are not captured.

  • How does Crosscode integrate with my systems?

    The Crosscode agent is installed on your servers where it extracts application and database metadata. The metadata is sent to the Crosscode server where it is analyzed and the dependency map is generated. Visualizations and reports are then generated inline and are available through a browser.

  • How does deployment On-Premise work?

    For Crosscode deployment on-premises, the Crosscode server is installed using an industry-standard package (via apt-get).

  • How does deployment work for Cloud?

    Crosscode is deployed in your cloud, where you’ll run Crosscode on your own AWS virtual machine. As an option, you can install a pre-built image from the Amazon store. For ServiceNow cloud instances, the agent runs on the Crosscode server.

  • How does Crosscode ensure confidential data remains secure?

    Crosscode never accesses the actual data in a database. For example, Crosscode could reveal a social security number column and its associated relationships in a database, but cannot access the social security number itself.

  • Can I try Crosscode for free?

    Yes! We offer a 30-day free trial period to all new customers. Simply contact us or schedule a demo and one of our engineers will set you up to try Crosscode in your system.

  • What can Crosscode do for startups and small teams?

    Crosscode reveals a comprehensive and interactive map of your dependencies in real-time. It is always up to date, and is a single source of truth for your codebase.

    This allows startups and small teams to bring new or external developers up to speed quickly, mitigate risks, and avoid outages, so that you can optimize your resources, prevent burnout, and ultimately save time and money.

  • How can Crosscode improve incident and change management?

    With code-level dependencies, Crosscode accelerates the risk assessment process and reduces the total time to implement changes. Crosscode gives insights into the health of your services beyond a service name and server, and provides your IT team with code-level details on services.

    Ultimately, Crosscode increases service continuation by reducing incidents and MTTR – allowing you to eliminate noise, prioritize, identify root cause, and help you remediate faster.

  • What can Crosscode do for DevOps teams?

    Crosscode allows DevOps teams to develop higher quality code faster and with fewer defects by instantly generating a living map of runtime code-level relationships and dependencies across platforms, applications, databases, and APIs in real-time.

    Crosscode reveals the best and safest coding path forward each step of the way before developers write a single line of code. We get your team out of the waiting zone and lift the fog so that their time and talents can be optimized.

  • How does Crosscode work with ServiceNow upgrades?

    Crosscode maps across multiple ServiceNow instances and versions to assess upgrades, migrations, and 3rd party integrations.

    Crosscode complements ServiceNow’s native error detection tools and does in minutes what typically takes hours of manual effort. By revealing granular code-level dependencies within your skipped records, Crosscode displays what you’re about to touch and what’s connected to it so you can avoid unwanted impact, unnecessary cost, and irreplaceable time.

  • What kinds of benefits do I get as a Crosscode Partner?
    • Early access to new releases
    • Technical sales support & training
    • Digital collateral & marketing assistance
    • Crosscode professional services certification
    • Access to events & webinars
  • What pricing plans do you offer?

    Crosscode offers subscription pricing plans based on the number of applications you need and the size of your organization. We also offer special rates for startups. Contact us to learn more.

  • What kind of support does Crosscode provide?

    Crosscode provides a dedicated engineer to support you during initial setup and throughout your journey. We offer frequent webinars and tutorials to help you & your team optimize Crosscode’s dependency-mapping functionality and features.

Crosscode takes the mystery out of your application environment and works across technology stacks.

Crosscode dependency maps are …

  • Automatically generated
  • Always up to date
  • Secure
  • Interactive & informative

With Crosscode, you’ll…

  • Create more resilient applications
  • Plan better testing
  • Contain shadow IT
  • Onboard new engineers quickly

Get Early Access: Sign Up Now

Request access now and get a 90-day free trial!
conceptual dependency
Want to see how Crosscode can work for you?
Schedule a Demo